Maria E Portillo
950 Main St Redwood City,CA
Summary
Results-driven shift leader with a strong focus on team leadership, customer satisfaction, and operational efficiency. Proven ability to enhance store performance through effective training and supervision, ensuring compliance with policies and procedures.
Overview
1
1
Language
16
16
years of professional experience
Work History
Shift Leader
Walgreens
04.2020 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service excellence and store protocols.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Paint Department Associate
Home Depot
03.2025 - 02.2026
- Assisted customers with product selection, providing expert knowledge on paint types and application techniques.
- Managed inventory for paint department, ensuring accurate stock levels and timely replenishment.
- Trained new associates on safety protocols and operational procedures within the paint department.
- Maintained cleanliness and organization of work areas, enhancing efficiency in daily operations.
Concessions Cashier
Cinemark
05.2010 - 03.2020
- Processed cash and credit transactions efficiently at point of sale.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product selections and inquiries effectively.
- Collaborated with team members to ensure smooth operational flow during peak hours.
Sales Associate
Bed Bath & Beyond
08.2014 - 11.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team to execute promotional displays, driving seasonal sales initiatives.
- Managed inventory levels, ensuring optimal stock availability on sales floor.
- Trained new associates on customer service protocols and operational procedures.
Education
High School Diploma -
Sequoia High School
Redwood City, CADiploma - MA
ROP
Redwood CityDiploma -
Everest College
San Francisco, CASkills
- Positive mindset
- Team leadership
- Customer service focus
- Training assistance
- Problem-solving
- Training new employees
Languages
Spanish
Limited Working
Timeline
Paint Department Associate
Home Depot
03.2025 - 02.2026
Shift Leader
Walgreens
04.2020 - Current
Sales Associate
Bed Bath & Beyond
08.2014 - 11.2016
Concessions Cashier
Cinemark
05.2010 - 03.2020
High School Diploma -
Sequoia High School
Diploma - MA
ROP
Diploma -
Everest College