Maria Elena Catalan
Missouri City,TX
Summary
Dynamic professional with a proven track record in visual merchandising and customer service, notably at Hallmark Marketing. Excelled in creating strategic displays and fostering client relationships, significantly enhancing customer satisfaction. Seasoned Bank Teller and Account Manager with more than 10 years of experience in a fast-paced commercial banking environment. Skilled in teamwork and collaboration, consistently exceeded sales goals by leveraging strong product organization and interpersonal skills.
Overview
30
30
years of professional experience
Work History
Retail Merchandiser
Hallmark Marketing
11.2017 - 10.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Enumerator
Census Bureau
07.2020 - 12.2020
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 10 community households per day.
- Traveled door-to-door in assigned communities and requested participation in census interviews, clearly explaining the process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
Relationship Manager
China Trust Commercial Bank
05.2007 - 07.2008
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Branch Marketing Officer Trainee
United Coconut Planters Bank
01.2004 - 09.2005
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Supervises the new accounts teller and is responsible for the daily operations of the branch and provides assistance to the Branch Manager in marketing the Bank's and affiliates' products and services.
Senior Teller
United Coconut Planters Bank
01.1998 - 01.2004
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Responsible for counting the money and balancing the vault in compliance with company guidelines and standards.
- Verify, approve, and supervise window teller transactions.
Teller
United Coconut Planters Bank
02.1996 - 12.1998
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Administrative Assistant
Center Point International, Inc.
11.1992 - 12.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Psychology
Far Eastern Univeristy
Manila, Philippines10.1992
Skills
- Visual Merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- Work Ethics
- Customer Service
- Sales/Marketing
- Dependable and Reliable
- Motivated Team Player
- Attention to Detail
- Teamwork and Collaboration
- Product Organization
Timeline
Enumerator
Census Bureau
07.2020 - 12.2020
Retail Merchandiser
Hallmark Marketing
11.2017 - 10.2022
Relationship Manager
China Trust Commercial Bank
05.2007 - 07.2008
Branch Marketing Officer Trainee
United Coconut Planters Bank
01.2004 - 09.2005
Senior Teller
United Coconut Planters Bank
01.1998 - 01.2004
Teller
United Coconut Planters Bank
02.1996 - 12.1998
Administrative Assistant
Center Point International, Inc.
11.1992 - 12.1995
Bachelor of Science - Psychology
Far Eastern Univeristy
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