Maria Elena Del Rosario
Fremont,California
Summary
Dedicated server and head cashier with exceptional skills in customer service, cash handling, and guest engagement. Known for fostering positive relationships and ensuring seamless dining experiences.
Overview
21
21
years of professional experience
Work History
Server
Toppings Too
Union City, CA
06.2005 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Head Cashier
Golden Gate Petroleum
Hayward, CA
05.2005 - Current
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational processes and customer service standards.
- Managed daily financial reconciliations, identifying discrepancies and implementing corrective actions.
- Implemented new point-of-sale systems to enhance transaction efficiency and reduce errors.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Maintained stock to meet expected customer demand.
Education
Bachelor of Science - Hotel And Restaurant Management
Siena College
Quezon City, Philippines03-1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Toppings Too
06.2005 - Current
Head Cashier
Golden Gate Petroleum
05.2005 - Current
Bachelor of Science - Hotel And Restaurant Management
Siena College