Mariaelena Hernandez
Reno,NV
Summary
Dedicated College Student with proven expertise in incident management, training, and scheduling. Recognized for reliability and responsibility, ensuring exceptional customer service and efficient operations.
Overview
2026
2026
years of professional experience
Work History
Server Manager
Minato Sushi And Japanese Restaurant
Reno, NV
05.2024 - 01.2026
- Supervised daily operations to ensure smooth service flow and customer satisfaction.
- Trained and mentored new servers on menu offerings and customer engagement techniques.
- Developed staff schedules to optimize service efficiency during peak hours.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
Volunteer
Family Respite Care of Nevada
Reno, NV
2022 - 2025
- Assisted families by providing respite care services, ensuring a supportive environment for children and caregivers.
- Supported the development of individualized care plans tailored to specific family needs and preferences.
- Maintained accurate records of care provided, ensuring compliance with organizational standards and protocols.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Science - Environmental Science And Resource Management
University of Nevada, Reno
Reno, NV2028
Skills
- Incident management
- Cleaning and sanitation
- Shift planning
- Organization
- Reliable and responsible
Languages
Spanish
Native or Bilingual
Interests
- Hiking
- Swimming
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
Timeline
Server Manager
Minato Sushi And Japanese Restaurant
05.2024 - 01.2026
Volunteer
Family Respite Care of Nevada
2022 - 2025
Bachelor of Science - Environmental Science And Resource Management
University of Nevada, Reno