Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Elena Pedroza

Playas De Tijuana, BC,Mexico

Summary

Accomplished Customer Service Manager with a proven track record at El Monte Ornamental Supply, enhancing customer loyalty through exceptional problem-solving and active listening skills. Spearheaded initiatives that significantly reduced complaints, fostering a culture of collaboration and customer-centric problem resolution. Expert in complaint handling and customer relations, contributing to sustained sales growth.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

SP Plus Parking
San Diego, CA
10.2024 - Current
  • Handled high-stress environments with composure, achieving successful outcomes in conflict mitigation.
  • Resolved customer concerns
  • Responded to customer requests for services, and information

Customer Service Representative

JCP Tractors
Villa Guerrero Mex
06.2018 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Customer Service Manager

El Monte Ornamental Supply
South El Monte, CA
06.2006 - 10.2009
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

GED -

Norwalk - La Mirada Adult School
Norwalk
05.2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Complaint Handling
  • Payment Processing
  • Scheduling
  • Follow-up skills

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

SP Plus Parking
10.2024 - Current

Customer Service Representative

JCP Tractors
06.2018 - 09.2024

Customer Service Manager

El Monte Ornamental Supply
06.2006 - 10.2009

GED -

Norwalk - La Mirada Adult School
Maria Elena Pedroza