Mariaelena Trevino
1st Financial Bank Usa
South Sioux City,NE
12
years of professional experience
Collections Representative with a proven track record at 1st Financial Bank USA, excelling in negotiating payment arrangements and enhancing customer relationships. A goal-oriented team player with strong decision-making skills, I effectively resolve issues while maintaining compliance and professionalism, ensuring customer satisfaction.
Work History
Customer Service Representative
7 Years 7 Months- Answered inbound customer inquiries regarding card accounts, payments, and billing concerns.
- Resolved account issues by reviewing balances, transaction history, and payment status.
- Processed payment arrangements and updated customer records in accordance with policy.
- Explained account terms, fees, and available options using clear, professional communication.
- Assisted customers with online account access, password resets, and troubleshooting steps.
- Maintained compliance with privacy standards while handling sensitive financial information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding resolutions for both customers and the company alike.
Collections Representative
3 Years 2 Months- Making outbound calls to delinquent accounts
- Answering incoming calls and assisting with their needs
- Negotiating payment arrangements with delinquent account holders to resolve balances and maintain positive customer relationships.
- Reviewed past-due accounts daily, identifying repayment options.
- Documented collection activity accurately in account systems, making sure clear notes and updated contact records.
- Communicated account terms and repayment expectations while handling sensitive conversations with professionalism and tact.
Education
High School Diploma
Skills
Goal oriented
Team player
Friendly voice
Great phone demeanor
Active listening
Decision-making
Timeline
Collections Representative
1st Financial Bank Usa
08.2023 - CurrentRead More
Customer Service Representative
Premier Bankcard
02.2015 - 09.2022Read More
South Sioux City High School
High School Diploma
Read More