Maria Loyola
LYONS,IL
Summary
Motivated Assistant Sales Manager offering [Number] years of experience in [Industry]. Bright, energetic and results-driven self-starter with positive and inspiring personality. Dedicated to making lasting impact on store sales and team cohesiveness.
Overview
18
18
years of professional experience
Work History
Assistant Sales Manager/Receptionist Manager
ARANADASTR
05.2021 - 02.2023
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated business by implementing practical networking techniques.
- Implemented systems and procedures to increase sales.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Managed and developed sales team.
Cashier/Cook Helper
Mcdonalds
09.2020 - 05.2021
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Learned other teammates' work tasks to train as backup.
- Stocked cabinets and serving areas with condiments and refilled condiment containers.
- Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Monitored food temperatures and quality throughout shifts.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Operated dishwashing equipment and distributed and stored clean pots, dishes and utensils.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashiering Team Lead/Order Taker
Carol StreamCafe Inc
03.2005 - 04.2020
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Foreman High School
3235 N Leclaire Chiacago Il 6064107.2000
Skills
- Staff Management
- Product and Service Sales
- Goals and Performance
- Cafe Inventory
- Employee Motivation
- Customer Service and Assistance
spanish/english
I talk and write both spanish and english
Languages
Spanish
Native or Bilingual
Timeline
Assistant Sales Manager/Receptionist Manager
ARANADASTR
05.2021 - 02.2023
Cashier/Cook Helper
Mcdonalds
09.2020 - 05.2021
Cashiering Team Lead/Order Taker
Carol StreamCafe Inc
03.2005 - 04.2020
High School Diploma -
Foreman High School