Maria Estela Bernardo
Baldwin Park,California
Summary
Driven by a commitment to patient care and operational efficiency, I leveraged my expertise in patient data confidentiality and medical billing at Kakser Permanente to enhance patient satisfaction and streamline administrative processes. My proactive approach to problem-solving and ability to maintain high standards of care under pressure have consistently improved outcomes in fast-paced healthcare environments.
Overview
29
29
years of professional experience
Work History
Unit Secretary - Surgery
Kakser Permanente
Los Angeles, CA
01.2006 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Rehabilitation Coordinator
City of Hope
Duarte, CA
10.2004 - 10.2005
- Maintained a safe and clean therapy environment by adhering to infection control protocols and equipment maintenance standards.
- Fostered a positive and supportive atmosphere, encouraging patients to ask questions and express concerns about their rehabilitation process.
- Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.
- Enhanced patient satisfaction with personalized care and compassionate communication.
Monitor Technician
San Gabriel Valley Medical Center
San Gabriel, CA
06.1995 - 09.2004
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
Education
Bachelor Of Arts - Communication Arts
University of Santo Tomas
Philippines10.1980
Skills
Patient data confidentiality
Insurance claims
Patient Scheduling
Medical billing knowledge
Languages
Tagalog
Native or Bilingual
Timeline
Unit Secretary - Surgery
Kakser Permanente
01.2006 - Current
Rehabilitation Coordinator
City of Hope
10.2004 - 10.2005
Monitor Technician
San Gabriel Valley Medical Center
06.1995 - 09.2004
Bachelor Of Arts - Communication Arts
University of Santo Tomas