Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Esther Layja Tarula

Tulare,CA

Summary

Dynamic leader with over 13 years of experience in supervising team operations. Proven track record in inventory management and conflict resolution, utilizing strategic scheduling and process improvements to enhance productivity and service delivery.

Dedicated professional skilled in customer service and performance management. Enhanced team collaboration and streamlined operations, leading to improved efficiency and high standards of service delivery.

Results-driven supervisor with expertise in team leadership, conflict resolution, and project management. Achieved significant improvements in workflow efficiency and customer satisfaction through effective operational oversight and strategic process enhancements.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Interviewers Supervisor

Instituto Nacional de Estadistica y Geografia
Tepic, Nayarit, Mexico
01.2010 - 08.2023
  • Supervised daily operations and workflow of team members in a busy environment.
  • Trained new staff on safety protocols and operational procedures for efficiency.
  • Coordinated schedules and assignments to optimize workforce performance and productivity.
  • Monitored inventory levels and ordered supplies to ensure continuous workflow.
  • Conducted regular performance evaluations to maintain high standards of service delivery.
  • Implemented process improvements to streamline operations and enhance team collaboration.
  • Resolved conflicts among team members to maintain a positive work atmosphere.
  • Enforced compliance with safety regulations to protect staff and equipment from hazards.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Volunteer

The old man houses
Ahuacatlan., Nayarit, Mexico
02.2006 - 10.2009
  • Assisted with filing and organizing documents for efficient access.
  • Coordinated schedules for volunteer activities and events.
  • Managed correspondence through emails and phone calls.
  • Maintained inventory of office supplies and requested replenishments.
  • Supported data entry tasks in various administrative systems.
  • Created and updated informational materials for distribution to volunteers.
  • Greeted visitors at the front desk in a friendly and helpful manner.
  • Attended workshops related to office procedures and best practices.
  • Compiled weekly activity logs of volunteer hours worked.
  • Provided general assistance to volunteers during their shifts.
  • Maintained confidentiality of sensitive information and documents.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Facilitated internal communication by distributing memos and announcements.

Education

GED -

Adult School
Tulare, CA
05-2025

Bachelor of Law - Social Sciences

Autonomous University of Nayarit.
Ixtlan Del Rio, Nayarit, Mexico.
07-2009

Skills

  • Strong organizational and time management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Team leadership
  • Conflict resolution
  • Customer service
  • Project management
  • Inventory management
  • Time management

Certification

  • Certificate the Adult and Child CPR/ First Aid. (American Red Cross Tulare, California)
  • Certificate the Program Eating Smart Being Active. (University Of California)
  • Certification in Instruction and Training Skills (Institute Nacional de Estadistica y Geografia INEGI)

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Interviewers Supervisor

Instituto Nacional de Estadistica y Geografia
01.2010 - 08.2023

Volunteer

The old man houses
02.2006 - 10.2009

GED -

Adult School

Bachelor of Law - Social Sciences

Autonomous University of Nayarit.

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