Maria Evans Massengale
Summary
Results-oriented executive administrative professional skilled in supporting comprehensive compliance programs. Excels in regulatory reporting, policy management, and data organization to ensure compliance and operational efficiency. Leverages extensive experience to drive process improvements and enhance organizational effectiveness.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Executive Administrative Asst-Compliance Division
BlueCross BlueShield of Tennessee
Chattanooga
01.2016 - 11.2025
- Coordinated executive schedules and appointments for senior leadership to optimize time management and workflow.
- Delivered continuous enterprise-wide compliance operations support throughout corporate compliance.
- Coordinated regulatory initiatives and reporting requirements to enhance compliance program efficiency.
- Tracked all state, federal, regulatory, and contractual reporting obligations to ensure timely filing.
- Managed compliance policies, procedures, and job aids, ensuring timely annual reviews, updates, and version control.
- Managed electronic file organization, data imaging processes, and record retention protocols to ensure compliance and accessibility.
Administrative Assistant - Compliance Division
BlueCross BlueShield of Tennessee
Chattanooga
01.2008 - 01.2016
Clerical Assistant - Compliance & Financial Mgmt
BlueCross BlueShield of Tennessee
Chattanooga
01.1999 - 01.2008
- Streamlined daily clerical tasks to enhance operational efficiency.
- Coordinated incoming correspondence to ensure timely document routing.
- Organized and filed confidential documents for team accessibility.
- Scheduled appointments and coordinated meetings to optimize time management.
- Supported special projects initiated by the management team.
- Directed incoming correspondence to appropriate departments for effective communication.
- Maintained organized office files for swift document retrieval.
Clerical Assistant - Provider Networks
BlueCross BlueShield of Tennessee
Chattanooga
10.1989 - 01.1999
- Coordinated contracting operations for physicians and groups, processing applications and fee schedules to ensure timely completion.
- Conducted usual and customary (U&C) charge analysis and prepared contract documentation and fee schedule reports for compliance.
- Maintained provider records and databases; ensured accuracy of contract and participation data.
- Supported provider directory compilation and updates for member distribution.
- Managed daily office correspondence and ensured timely responses.
- Delivered customer service support to clients via phone and in-person, resolving inquiries and enhancing client satisfaction.
- Supported documentation process to ensure efficient record-keeping and retrieval.
- Executed data entry tasks efficiently to ensure accurate information input.
Security Administrative Assistant
Tennessee Valley Authority (TVA)
Soddy Daisy
08.1987 - 09.1988
- Managed scheduling for security personnel and coordinated daily shift assignments.
- Coordinated scheduling for security personnel across multiple facilities to ensure adequate coverage.
- Maintained accurate records of security incidents and reports to support compliance and operational review.
- Streamlined communication between security teams and other departments to enhance collaboration.
- Performed similar duties at Watts Bar Nuclear Plant.
Security Administrative Assistant
Tennessee Valley Authority (TVA)
Spring City
01.1986 - 08.1987
- Coordinated schedules for 4 captains, 120 armed security officers, and 20 clerk monitors to optimize resource allocation.
- Ensured post coverage in federal plants' internal and external protected access areas, conducting drills to maintain readiness.
- Verified personnel maintained current licenses and qualifications in fitness, firearms, and annual training to uphold safety standards.
- Ensured timely submission of payroll reports, vacation requests, sick leave, shift swaps, and overtime documentation.
- Following compliance of Nuclear Regulatory Commission (NRC).
Records Management/Data Entry
Tennessee Valley Authority (TVA)
Spring City
06.1985 - 12.1985
- Consolidated records for invitations to bid, contracts, and invoicing management.
- Managed routine tasks efficiently to ensure smooth operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Applied Science - Criminal Justice W/ Minor in Paralegal
Chattanooga State Community College
Chattanooga, TN05-2026
Skills
- Administration and executive support
- Office management
- Calendar and schedule coordination
- Travel logistics and planning
- Data management and analysis
- Documentation control and retention
- Compliance operations and regulatory tracking
- Audit coordination and investigative research
- Quality assurance and process improvement
- Financial administration and budgeting assistance
- Customer service and effective communication
- Interpersonal communication and business writing
- Attention to detail and confidentiality
- Time management and problem resolution
- Strategic planning and task delegation
- Event coordination and videoconference preparation
- Microsoft Office Suite proficiency
- Spreadsheet development and tracking
- Human resource laws compliance
- Email management
- Risk management
Certification
- Health Insurance Associate (HIA) Certification, America’s Health Insurance Plans (AHIP)
- Lean Six Sigma – Yellow Belt Certification
- Microsoft Office Suite Advanced Training
- Enterprise Leadership Development Program, BlueCross BlueShield of Tennessee
- Compliance Mentee Program
- International Association of Administrative Professionals (IAAP) Treasurer BCBST Chapter
Timeline
Executive Administrative Asst-Compliance Division
BlueCross BlueShield of Tennessee
01.2016 - 11.2025
Administrative Assistant - Compliance Division
BlueCross BlueShield of Tennessee
01.2008 - 01.2016
Clerical Assistant - Compliance & Financial Mgmt
BlueCross BlueShield of Tennessee
01.1999 - 01.2008
Clerical Assistant - Provider Networks
BlueCross BlueShield of Tennessee
10.1989 - 01.1999
Security Administrative Assistant
Tennessee Valley Authority (TVA)
08.1987 - 09.1988
Security Administrative Assistant
Tennessee Valley Authority (TVA)
01.1986 - 08.1987
Records Management/Data Entry
Tennessee Valley Authority (TVA)
06.1985 - 12.1985
Associate of Applied Science - Criminal Justice W/ Minor in Paralegal
Chattanooga State Community College