Maria Fe Brooks

This is a work from home job. I am receiving calls from customers who want to book taxi(s). Assisting drivers and transferring calls to dispatch team or management for further assistance or escalation.

Selling Lifestyles products (Intra Juice, Intra capsules, NutriaPlus, Cardiolife, Fibrelife). These are herbal supplements from Canada. We sell products physically or online. This was a part-time networking job.

A work from home job. I am receiving calls from customers who want to book taxi(s). Receiving driver calls and assist them with their issues. If issues are unresolved, I transfer the calls to dispatch team or management for further assistance.

A work from home job. I am receiving calls from customers who want to book taxi(s). Transferring calls to appropriate department for resolution or escalation.

I worked for a marketing commissioner and the task includes:

Researching for social media influencers, Amazon affiliate websites and messaging or emailing them for paid collaborations.

Updating spreadsheets when a potential lead or client replies and agree to do the project. My boss will review the spreadsheets for further actions or instructions.

Evaluate calls, check & review calls for Taxi accounts.

Call monitoring for taxi agents.

Roll out client updates to supervisors, QA’s and agents.

Monitor and coaching agents or QA’s when necessary.

Update my team’s schedules, conduct QA Talk, attend call calibrations/forums/meetings.

Prepare team’s monthly scorecards.

Assists on the production floor if representatives need a supervisor during their calls.

Act as a QA manager (if the manager is unavailable/on leave).

Provides quality service for customers who want to book taxi(s) through inbound or outbound calls.

I am responsible for communications (emails and calls) within the branch office (Sibulan) and main office (Manila).

I also do the payroll and submit government remittances for our branch security guards and staffs.

Helps customers with activation/reactivation of their phone service, selling service cards, answering inquiries, and giving resolutions to technical issues through inbound or outbound calls.

I was also a KANA Chat/Email Support representative from year 2011 to 2015. I assist customers through outbound calls, chat, email, creating and closing tickets to provide resolutions with their issues.

Assistant during Pre-Membership Education Seminar.

Typist or encoder at Accounting Division.

Checking loan forms and arranging documents.

Cleaning the office.