Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Fernanda Castilllo

Boca Raton,FL

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Air Quality Assessors
06.2023 - Current


  • Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
  • Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Mold Inspector

Air Quality Assessors
12.2017 - Current


  • Perform large loss inspections and storm damage inspections in South and West Florida region.
  • Assist in the 3D photographic and mapping of residential and commercial properties affected by water and/or mold damage.
  • Streamlined inspection processes for faster turnaround
  • Assisted in the development of training materials, improving overall team knowledge and competency levels related to inspection procedures and requirements.


Certified Dental Assistant

Roseff Pediatric Dentistry
09.2017 - 10.2018
  • Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
  • Ensured optimal oral health for patients by performing comprehensive dental cleanings.
  • Supported dentists in diagnosing oral health issues by taking diagnostic x-rays as needed.
  • Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
  • Assisted dentists with complex procedures, ensuring patient safety and satisfaction.
  • Assisted front desk by answering calls and verifying insurance coverage from patients.

Education

Bachelor of Science - Biological Sciences

Florida Atlantic University
Boca Raton, FL
12.2012

Skills

  • Scheduling Management
  • Empathetic and Compassionate
  • Proactive and reliable
  • Able to multitask
  • Organized and attentive to details

Certification

  • Licensed Mold Assesor -MRSA3170
  • OSHA Formaldehyde and Silica Assessor

Languages

Spanish
Full Professional

Timeline

Office Administrative Assistant

Air Quality Assessors
06.2023 - Current

Mold Inspector

Air Quality Assessors
12.2017 - Current

Certified Dental Assistant

Roseff Pediatric Dentistry
09.2017 - 10.2018

Bachelor of Science - Biological Sciences

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Maria Fernanda Castilllo