Maria Fernanda Espinoza
Cathedral City,CA
Summary
Experienced in front office medical reception with comprehensive understanding of healthcare protocols, patient scheduling, and optimal communication. Strengths include multitasking abilities, thorough knowledge of medical terminology, and adeptness in various healthcare software. Impact made through streamlining administrative procedures for increased efficiency and improved patient experience.
Overview
17
17
years of professional experience
Work History
Medical Front Office Receptionist
Desert medical advances
Rancho Mirage, California
03.2022 - Current
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Help with lab preparation
- Entered insurance, demographics and health history into patient database.
- Responded to emails from patients inquiring about appointments or other matters related to their care.
- Processed patient payments and scanned identification and insurance cards.
- Coordinated referrals between primary care providers and specialists.
- Routed laboratory or diagnostic results to appropriate staff.
- Provided excellent customer service through courteous interactions with patients and families.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Compiled and coded patient information or data in appropriate computer system.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and confirmed patient appointments and consultations.
- Completed relevant insurance and other claim forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Took messages from patients and promptly relayed to appropriate staff.
Office Coordinator
Seek personel staffing
Palm Desert, California
03.2020 - 03.2022
- Scheduled appointments for staff members using Outlook calendar system.
- Supported other teams with various administrative tasks when required.
- Handled confidential information in a discreet manner.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Processed payroll for employees, accounting for taxes, leave, and special reimbursements or commissions.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Reviewed files and records to obtain information and respond to requests.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Managed, scheduled and coordinated office functions and activities for employees.
Medical Receptionist
West coast foot and ankle
Palm Springs, California
11.2018 - 02.2022
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phones promptly and directed calls appropriately.
- Communicated with patients with compassion while keeping medical information private.
Cashier
Little sisters truck wash
Thousand Palms, California
05.2008 - 07.2021
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained work area and kept cash drawer organized.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06-2009
Skills
- HIPAA compliance
- Insurance verification
- Office administration
- Patient scheduling
- Patient registration
- Medical billing
- Appointment management
- Medical office administration
- Medical records management
- Insurance verifications
- Referral verification
- Telephone etiquette
- Front desk operations
- Electronic medical records
- Insurance claims
- Patient callbacks
- Payment collection
- Co-payment collection
Languages
Spanish
Professional
References
References available upon request.
Timeline
Medical Front Office Receptionist
Desert medical advances
03.2022 - Current
Office Coordinator
Seek personel staffing
03.2020 - 03.2022
Medical Receptionist
West coast foot and ankle
11.2018 - 02.2022
Cashier
Little sisters truck wash
05.2008 - 07.2021
High School Diploma -
Cathedral City High School