Maria Fernanda Lares Ortega
Valencia
Summary
Seasoned Consultant with background in developing and implementing successful business strategies. Strong track record in identifying opportunities for operational improvement, driving efficiency, and facilitating change management initiatives. Demonstrated skills in project management, strategic planning and team leadership. Significant contributions made to enhance organizational growth and profitability in previous roles.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Leasing Office consultant
Gross Residential
Murfreesboro
01.2025 - 03.2026
- Managed rent payments and maintained accurate tenant payment records.
- Processed rent collections and followed up on outstanding balances.
- Conducted apartment tours for prospective residents and explained lease terms.
- Assisted applicants with completing rental applications and required documentation.
- Prepared and processed lease agreements and renewals.
- Performed move-out inspections and documented maintenance issues.
- Coordinated with maintenance teams and external vendors to schedule repairs.
- Provided customer service to current and prospective residents, answering questions and resolving concerns.
Customer Service Representative
Toyota Dealership
Murfreesboro
09.2024 - 03.2025
- Assisted customers with vehicle inquiries and service appointments.
- Handled customer complaints and resolved issues promptly.
- Supported sales staff by preparing vehicle documentation for delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Room Service Supervisor
Hutton Hotel
Nashville
01.2023 - 09.2024
- Supervised room service team to ensure efficient order delivery.
- Trained new employees on service standards and guest interactions.
- Managed inventory levels for room service supplies and equipment.
- Assisted in resolving guest complaints with prompt, professional responses.
- Completed many guest orders by phone daily.
- Maintained inventory levels for all items used by room service department.
Education
La Presentación
Merida , Merida Skills
- Lease administration
- Customer relationship management
- Team leadership
- Customer service
- Service coordination
- Client relationships
- Reports and documentation
- Safety regulations
- Sales strategy
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Leasing Office consultant
Gross Residential
01.2025 - 03.2026
Customer Service Representative
Toyota Dealership
09.2024 - 03.2025
Room Service Supervisor
Hutton Hotel
01.2023 - 09.2024
La Presentación