MARIA FERNANDA PARRA GALVEZ
Chicago,IL
Summary
An experienced and results-driver hospitality profession seeking for a management position which will utilize her strong background in customer service, event coordination and leadership skills.
Overview
9
9
years of professional experience
Work History
Server, Food Runner, and Host
The Cheesecake Factory
Chicago, Illinois
10.2023 - Current
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Server and Customer Service
Ginos East
Chicago, IL
06.2023 - Current
- Trained and supervised newly hired servers to ensure they adhere to the quality standards in customer service and the standards established by Gino's East.
- Successfully assisted in various non-profit community fundraiser campaigns held at Gino's East, such as the 'Tripping Billy's sales campaign' to benefit patients who suffered from muscular dystrophy symptoms.
Assistant Event Coordinator
DANONE- DASA
Bogota, Colombia
04.2022 - 01.2023
- Facilitated communication between multiple stakeholders involved in the event planning process.
- Successfully planned and executed over a dozen corporate events, ranging from small meetings to 150 conferences.
- Organized and supervised logistics for multi-day conferences, ensuring all relations and protocols were followed.
- Assisted the Senior Event Coordinator in formulating and executing comprehensive strategies for the launch of new products in collaboration with our internal clients, such as employees.
- Collaborated with the marketing team to create targeted promotional campaigns, increasing event attendance by 15%.
- Conducted post-event assessments to determine success factors and areas for improvement, increasing customer satisfaction scores by 10%.
Accounts Receivable and Collections Specialist
Discover America Royal Caribbean,Cruises
Bogota, Colombia
06.2017 - 02.2022
- Developed and implemented a strategic plan for recovering "bad debt" from 2010 to 2016, achieving a 92% amortization rate, with 8% of debts settled through long-term payment plans from travel agencies, tourism operators, and freelancers.
- Received recognition from the U.S. Headquarters for successfully collecting and recovering bad debt, enabling the restructuring of relationships with former creditor companies that had been penalized by the shipping company.
- Lead the creation, structuring, and consolidation of documentation for the 'Sustainable Tourism Sectoral Technical Standard 003,' resulting in the company’s certification in 2018.
Key Manager
Kaan’s Kebabs Restaurant
Cairns, Australia
08.2016 - 01.2017
- Managed staff, overseeing both administrative and operational tasks to ensure smooth restaurant operations.
- Analyzed and reviewed inventory to ensure accurate stock levels, and efficient resource management.
Education
Some College (No Degree) - Advanced English As A Second Language Program
Harry S. Truman City College
Chicago, IL03-2025
Bachelor of Science - Tourism And Hospitality Management
Universidad Externado De Colombia
Bogota, Colombia04-2018
Associate of Applied Science - Hotel Services And Gastronomy
Instituto Colombiano De Aprendizaje INCAP
Bogota, Colombia11-2011
Gastronomy Services And Restaurant Management
Institute Colombiano De Aprendizaje INCAP
Bogota, Colombia11-2011
Skills
- Exceptional customer service
- Budget management
- Problem solving
- Project coordination
- Adaptability and flexibility
- Effective communication
- Event calendar management
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server, Food Runner, and Host
The Cheesecake Factory
10.2023 - Current
Server and Customer Service
Ginos East
06.2023 - Current
Assistant Event Coordinator
DANONE- DASA
04.2022 - 01.2023
Accounts Receivable and Collections Specialist
Discover America Royal Caribbean,Cruises
06.2017 - 02.2022
Key Manager
Kaan’s Kebabs Restaurant
08.2016 - 01.2017
Some College (No Degree) - Advanced English As A Second Language Program
Harry S. Truman City College
Bachelor of Science - Tourism And Hospitality Management
Universidad Externado De Colombia
Associate of Applied Science - Hotel Services And Gastronomy
Instituto Colombiano De Aprendizaje INCAP
Gastronomy Services And Restaurant Management
Institute Colombiano De Aprendizaje INCAP
Similar Profiles
Ashley PadillaAshley Padilla
Server/Cashier/Shift Leader at The Cheesecake FactoryServer/Cashier/Shift Leader at The Cheesecake Factory
Jasmine CeasorJasmine Ceasor
Barista/Desert Finisher at The Cheesecake FactoryBarista/Desert Finisher at The Cheesecake Factory
Amanda BeitelAmanda Beitel
Senior Manager at The Cheesecake FactorySenior Manager at The Cheesecake Factory
Michelle Avila SaenzMichelle Avila Saenz
Line Cook at The Cheesecake FactoryLine Cook at The Cheesecake Factory
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed