MARIA G CONTRERAS
Brownsville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Spanish Interpreter
Language Line Solutions
Monterey, CA
06.2024 - Current
- Provided Spanish-English interpretation services for medical appointments, bank institutions, insurance agencies and other entities.
Bilingual Customer Service Representative
Working Solutions
Dallas, Texas
02.2018 - Current
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Bilingual Customer Service Representative
Infinity Auto Insurance
Birmingham, Alabama
08.2016 - 02.2018
- Served as the primary contact point for insureds, agents, and line holders for policy related inquiries
- Provided superior customer service and offered solutions and/or options within company guidelines
- Would take inbound bilingual calls and would assist in adding new vehicles to policies, take payments, add/delete drivers on policy
Team Leader
Convergys Corporation
Texas
11.2004 - 01.2014
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns
- Contribute ideas on ways to improve customer satisfaction and or improve productivity.
- Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
- Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
- Maintain phone skills while applying knowledge to day-to-day project experiences
Education
Associate of Applied Science - Associate in Social Work
Texas Southmost College
Brownsville, Texas05.2016
High School Diploma/GED -
Gladys Porter High
Brownsville, TexasSkills
- Consecutive interpretation
- Customer relations understanding
- Cross-cultural communication
- Inbound and Outbound Calling
- Data Entry
Languages
- English - Excellent ( Read Write Speak )
- Spanish - Excellent ( Read Write Speak )
Timeline
Spanish Interpreter
Language Line Solutions
06.2024 - Current
Bilingual Customer Service Representative
Working Solutions
02.2018 - Current
Bilingual Customer Service Representative
Infinity Auto Insurance
08.2016 - 02.2018
Team Leader
Convergys Corporation
11.2004 - 01.2014
Associate of Applied Science - Associate in Social Work
Texas Southmost College
High School Diploma/GED -
Gladys Porter High
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