Maria G Serna
Moreno Valley,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Leader
GXO Logistics
05.2022 - Current
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Supported office business development and customer service.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Trained employees on new task and assigned duties.
- Identified team weak points and implemented corrective actions to resolve concerns.
Customer Service Representative
GXO Logistics
04.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Shipping Coordinator
Plastic Express
06.2018 - 04.2021
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Processed returns and updated accounts.
- Processed required paperwork to expedite handling of shipped and received goods.
Skills
- Quality Assurance Controls
- Job Assignments
- Safety
- Attention to Detail
- Evaluating Employee Work
- Effective Customer Service
- Leading Team Meetings
- Detailed Instruction
- Prepare Orders
- Team Coaching
- Leadership
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Leader
GXO Logistics
05.2022 - Current
Customer Service Representative
GXO Logistics
04.2021 - 05.2022
Shipping Coordinator
Plastic Express
06.2018 - 04.2021
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