Guadalupe Cazares
Yuma,AZ
Summary
Highly-qualified Housekeeping Supervisor offering [11] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
PML SERVICES LLC
Yuma, AZ
08.2014 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Directed team of [5] personnel in busy hotel with [100] rooms.
- Placed orders for housekeeping supplies and guest toiletries.
- Resolved service-related problems in a timely manner.
- Updated team members about changes in hotel products, services, pricing and policies.
- Completed schedules, shift reports and other business documentation.
- Greeted and welcomed all hotel guests with a smile
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Education
High School Diploma -
Secundaria #12
San luis, Mexico1980
Skills
- Training and development
- Inventory management
- Cleaning and sanitation
- Team leadership
- Inter-department collaboration
- Employee evaluations
- Customer service
- Performance improvements
- Policies and procedures
- Crew assistance
- Company policies
- Detail oriented
- Linens and toiletries
- Guest satisfaction specialist
- Five-star hotel experience
- Preflight briefings
- Decision-making
- Team oversight
- Hospitality background
- Training and mentoring
- Lost and found procedures
- Cleaning supplies
- Cleaning oversight
- Team building
- Cleaning/sanitation processes
- Trash waste and removal
- Crew coordination
- Equipment operation
- Courteous
- Efficient
- Materials storage
- Documentation
- Maintenance reports
- Safety procedures
- Service-oriented
- Inventory and supply
- Corporate policies
- Housekeeping
- Quality assurance
- Hospitality
- Computer knowledge
Timeline
Housekeeping Supervisor
PML SERVICES LLC
08.2014 - Current
High School Diploma -
Secundaria #12