Maria Guadalupe Garcia Ruiz
Gandeeville
Summary
Dynamic and results-driven professional with extensive experience in the restaurant industry, including a successful tenure at La Michoacana +Crepes. Proven expertise in team leadership and inventory management, consistently enhancing customer satisfaction and operational efficiency. Adept at training staff and resolving conflicts, ensuring compliance with food hygiene standards.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
El Rancho Grande Mexican Food Restaurant
Cincinnati
01.2023 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Stocked service areas with supplies during slow periods.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Team Leader
Bibibop Asian Grill
Cincinnati
12.2022 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Worked closely with human resources to support employee management and organizational planning.
Manager
La Michoacana +Crepes
Cincinnati
02.2022 - 12.2025
- Ensured compliance with regulatory requirements and industry standards.
- Implemented quality control measures to uphold company standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Assistant Manager
El Ranchero
Milford
12.2014 - 01.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
Waitress Supervisor
Rancho Grande Restaurant
Coldspring
10.2014 - 01.2021
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
Education
High School Diploma -
C.N.L.
12-2010
Skills
- Customer service
- Point of sale operation
- Inventory management
- Menu knowledge
- Cash handling
- Team leadership
- Food hygiene
Timeline
Restaurant Waiter
El Rancho Grande Mexican Food Restaurant
01.2023 - Current
Team Leader
Bibibop Asian Grill
12.2022 - Current
Manager
La Michoacana +Crepes
02.2022 - 12.2025
Assistant Manager
El Ranchero
12.2014 - 01.2021
Waitress Supervisor
Rancho Grande Restaurant
10.2014 - 01.2021
High School Diploma -
C.N.L.
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