Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Guadalupe Rangel Castillo

Nixon,TX

Summary

Dynamic customer service professional with a proven track record at Family Dollar, excelling in conflict resolution and upselling. Skilled in active listening and critical thinking, I enhance customer satisfaction and loyalty while efficiently managing high-pressure situations. Committed to fostering positive environments and achieving sales growth through informed recommendations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Family Dollar
Nixon, TX
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Waitress Supervisor

Cowboy’s Palace
Seguin, TX
06.2021 - 07.2023
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.

Education

Nixon-Smiley CISD
Nixon, TX
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Family Dollar
07.2023 - Current

Waitress Supervisor

Cowboy’s Palace
06.2021 - 07.2023

Nixon-Smiley CISD