Mariah Gonzales
Brinks Home Security
Liberty,TX
9
years of professional experience
Dynamic professional with a strong background in customer service and team leadership. Skilled in training agents and implementing solutions that improve service quality, contributing to customer satisfaction and loyalty.
Work History
Work From Home Agent
3 Years 7 Months- Managed inbound and outbound calls, ensuring efficient handling of client inquiries and concerns.
- Provided exceptional customer service through proactive communication and problem resolution strategies.
- Conducted thorough needs assessments to tailor security solutions for individual clients.
- Trained new agents on systems, procedures, and best practices to improve team performance.
CNA Student
11 Months- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and safety of patient environments.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to provide comfort and reassurance.
- Improved patient comfort by providing compassionate and empathetic care.
Hostess Manager
3 Years 6 Months- Trained and supervised hosting staff, fostering a collaborative team environment and improving service quality.
- Implemented reservation management system, enhancing booking accuracy and reducing wait times for guests.
- Managed front-of-house operations, ensuring optimal guest experience and efficient seating arrangements.
- Developed and maintained relationships with regular patrons, increasing customer loyalty and satisfaction.
- Analyzed customer feedback to identify areas for improvement in service delivery, contributing to enhanced guest experiences.
Education
High School Diploma
Skills
Data entry accuracy
Customer service
Customer insights
Problem resolution
Records management
Aegis CRM proficiency
Records management
Typing speed
Computer skills
Remote collaboration tools
Goal oriented
Timeline
Work From Home Agent
Brinks Home Security
01.2022 - 08.2025Read More
CNA Student
Magnolia Regional Medical Center
10.2019 - 09.2020Read More
Hostess Manager
Joes Italian Grill
03.2016 - 09.2019Read More
Liberty High School
High School Diploma
Read More