Crystal Madison
Moultrie,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2001
2001
years of post-secondary education
Work History
Work From Home Agent
RemX/Merck Access Program
Macon, GA
10.2025 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collaborated with team members to resolve complex customer issues.
- Processed orders accurately according to established guidelines and timelines.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Customer Service Representative
BudK Worldwide Inc.
Moultrie, Georgia
03.2022 - 11.2025
- Assisted customers with product inquiries and order tracking.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders accurately using company software systems.
- Educated customers on company policies, procedures, and promotions.
- Handled returns and exchanges in accordance with company guidelines.
- Collaborated with team members to improve service efficiency and response times.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Certified Nursing Assistant
M and S Home Healthcare
Moultrie, GA
10.2019 - 03.2022
- Assisted patients with daily living activities and personal care routines.
- Monitored and recorded vital signs for patient health assessments.
- Provided emotional support and companionship to enhance patient well-being.
- Collaborated with healthcare teams to develop personalized care plans.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained clean and safe environments in patient living areas.
- Documented patient progress and communicated changes to healthcare staff.
Cashier
Save A Lot Grocery Store
Moultrie, Georgia
04.2019 - 10.2019
- Managed cash register operations and balanced drawers at shift end.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to expedite checkout during peak hours.
- Assisted in stocking shelves and maintaining store organization throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
Education
Certificate - Certified Nurse Assistant
New Beginnings
Albany , Georgia 06.2019 - 09.2019
Diploma - Medical Assistant
Moultrie Technical College
Moultrie, GA 08.2007 - 01.2009
Colquitt County High School
Moultrie, GASkills
- Order processing
- Product knowledge
- Attention to detail
- Call center experience
- Live chat, text and email support
- Microsoft Excel
- Multitasking and organization
- Verbal and written communication
- CRM software
- Conflict resolutions
- Data entry accuracy
Timeline
Work From Home Agent
RemX/Merck Access Program
10.2025 - Current
Customer Service Representative
BudK Worldwide Inc.
03.2022 - 11.2025
Certified Nursing Assistant
M and S Home Healthcare
10.2019 - 03.2022
Certificate - Certified Nurse Assistant
New Beginnings
06.2019 - 09.2019
Cashier
Save A Lot Grocery Store
04.2019 - 10.2019
Diploma - Medical Assistant
Moultrie Technical College
08.2007 - 01.2009
Colquitt County High School