Tiana Starr
New Orleans,LA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
Alorica
New Orleans, Louisiana
07.2024 - Current
- Handled inbound and outbound calls, assisting customers with inquiries and concerns.
- Engaged in upselling and cross-selling to achieve sales targets.
- Maintained a positive customer experience by delivering timely and effective solutions.
Digital Online Personal Shopper
Walmart
New Orleans, Louisiana
12.2023 - 03.2024
- Placed completed orders in labeled, temperature-appropriate storage for customer pick-up.
- Ensured order accuracy and quality by reviewing orders prior to release.
- Collaborated with team members to meet daily performance goals.
Retail Sales Associate
TJ Maxx, TJX Companies
Grandview , MO
01.2022 - 12.2023
- Inspected purchased items for defects before handing them over to customers.
- Organized displays to attract customers and promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with finding the right product for their needs.
- Operated point-of-sale systems accurately to process payments from customers.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Described merchandise and explained use, operation and care.
- Assessed customer product needs and interests in order to best recommend suitable items.
Team Member
Chiptole
Grandview
02.2019 - 07.2020
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with team members to achieve daily goals.
Education
High School Diploma -
Ruskin High School
Grandview , MO05-2018
Bachelor of Arts - Human Resources Assistant
Delgado Community College
New Orleans, LASkills
- Customer service
- Sales techniques
- Order processing
- Data entry
- Team collaboration
- Communication skills
- Payment Processing & Order Tracking
- Problem-Solving & Time Management
- Product Research & Price Comparison
- Teamwork & Collaboration
- Written & Verbal Communication
- Microsoft Excel & Appointment Scheduling
- Online Marketing & Shipping Coordination
- Typing Speed & Phone Etiquette
- Product knowledge
- Microsoft Office
Timeline
Work From Home Agent
Alorica
07.2024 - Current
Digital Online Personal Shopper
Walmart
12.2023 - 03.2024
Retail Sales Associate
TJ Maxx, TJX Companies
01.2022 - 12.2023
Team Member
Chiptole
02.2019 - 07.2020
High School Diploma -
Ruskin High School
Bachelor of Arts - Human Resources Assistant
Delgado Community College