Mariah Acree
Riverview
Summary
Dedicated professional with experience in customer-centered call center roles. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banking Specialist
USAA Federal Savings Bank
09.2023 - 01.2025
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
CLAIM ADJUSTER
State farm
11.2022 - 04.2023
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Negotiated claim settlements with third parties to obtain agreed price for damages
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Entered claim payments, reserves, and new claims on computer system, inputted concise yet sufficient file documentation
CALL CENTER REPRESENTATIVE
Ccs Medical
11.2021 - 05.2022
- Processed customer orders accurately and in a timely manner
- Guided customers in troubleshooting technical issues and addressing customer service inquiries
- Used database system to record notes and call information
- Met performance goals and call center metrics in fast-paced performance setting
Education
BBA - Radiology Tech
Hillsborough Community College
Tampa, FL08-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Accounting systems and software
Certification
- Claim Adjuster Aca
- Adobe
- Microsoft
- Indesign
Timeline
Banking Specialist
USAA Federal Savings Bank
09.2023 - 01.2025
CLAIM ADJUSTER
State farm
11.2022 - 04.2023
CALL CENTER REPRESENTATIVE
Ccs Medical
11.2021 - 05.2022
- Claim Adjuster Aca
- Adobe
- Microsoft
- Indesign
BBA - Radiology Tech
Hillsborough Community College
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