Mariah Aguilar
San Jose,CA
Summary
Retail Assistant Manager with 2 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
8
8
years of professional experience
Work History
Assistant Retail Store Manager
Xfinity Comcast
San Jose, CA
06.2021 - Current
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Resolved customer service issues promptly.
Retail Sales Professional
Xfinity Comcast
San Jose, CA
07.2018 - 06.2021
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain [Timeframe] sales quotas.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Sales Representative
ADT
San Jose, CA
12.2013 - 10.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
BBA - Finance
Evergreen Valley College
San Jose, CA06.2026
High School Diploma -
Liberty High School
San Jose,Ca06.2014
Skills
- Constructive Feedback
- Implementing Pricing Strategies
- Health and Safety Procedures
- Financial Forecasting
- Handling Complaints and Inquiries
- Retail Operations Management
- Business Strategies
- Customer Loyalty
- Business Leadership
- Operational Efficiency
- Sales Tracking
- Store Layouts
- Goal Attainment
- Professional Development
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Assistant Retail Store Manager
Xfinity Comcast
06.2021 - Current
Retail Sales Professional
Xfinity Comcast
07.2018 - 06.2021
Sales Representative
ADT
12.2013 - 10.2017
BBA - Finance
Evergreen Valley College
High School Diploma -
Liberty High School
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