Mariah Amos
Gautier,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
03.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Painter
Ingalls Shipbuilding
09.2019 - 03.2022
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor/outdoor areas such as decks, bulkheads, and overheads.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting bymachine cleaning, sanding, and repairing defects to ensure smooth results.
Team Lead
Burger King
08.2013 - 09.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Women In Construction Training Program
Biloxi, MS 03.2017 - 05.2017
High School Diploma -
Gautier High School
Gautier, MS05.2014
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Call center experience
Timeline
Customer Service Representative
Alorica
03.2022 - 08.2024
Painter
Ingalls Shipbuilding
09.2019 - 03.2022
Women In Construction Training Program
03.2017 - 05.2017
Team Lead
Burger King
08.2013 - 09.2019
High School Diploma -
Gautier High School
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