Mariah Bales
Sykesville,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking new opportunities to expand skills while facilitating company growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Intake Specialist
The Law Offices of James E. Crawford, Jr.
Linthicum Heights, MD
06.2023 - Current
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Maintained accurate records and documented client data in company databases.
- Answered and screened telephone calls, took messages, provided information to clients, and transferred calls to appropriate departments or personnel.
- Handled confidential information in accordance with privacy regulations.
- Scheduled appointments with attorneys and other staff members.
Online Retailer
Self employed - Whatnot
Eldersburg, MD
08.2022 - 06.2023
- Photographed and wrote product descriptions and sales copy for items.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Communicated with current customers to increase overall satisfaction and improve product value.
- Listened to customer interests and needs and matched with suitable related products.
- Established credibility and created confidence quickly and easily with online sales prospects.
- Identified new growth opportunities for program revenue plans.
Store Manager
Edible Arrangements
Eldersburg, MD
11.2017 - 03.2020
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Sales Associate
Torrid Clothing Store
Hanover, MD
11.2016 - 01.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
Housekeeper
Maid In Maryland
Columbia, MD
01.2015 - 05.2015
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
Education
High School Diploma -
Liberty High School
Eldersburg, MD05.2013
Skills
- Team-oriented
- Reliable
- Outstanding communication skills
- Customer retention
- Sound judgment
- Online Platforms
- Online Auctions
- Shipment Coordination
- Team Management
- Reliable & Trustworthy
- People Skills
- Customer Service
- Conflict Resolution
- Friendly, Positive Attitude
- Good Work Ethic
- Active Listening
- Organizational Skills
- Flexible Schedule
Timeline
Intake Specialist
The Law Offices of James E. Crawford, Jr.
06.2023 - Current
Online Retailer
Self employed - Whatnot
08.2022 - 06.2023
Store Manager
Edible Arrangements
11.2017 - 03.2020
Sales Associate
Torrid Clothing Store
11.2016 - 01.2017
Housekeeper
Maid In Maryland
01.2015 - 05.2015
High School Diploma -
Liberty High School
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