Mariah Bolanos
Vacaville,CA
Summary
Lead Manager at Gap Outlet with extensive experience in operations management and team leadership. Achieved significant productivity improvements through strategic project management and effective mentoring. Skilled in customer relationship management, enhancing loyalty and resolving issues efficiently. Focused on resource optimization and meeting organizational objectives.
Overview
6
6
years of professional experience
Work History
Lead Manager
Gap Outlet
05.2022 - Current
- Cultivated high-performance team culture through strategic coaching, mentoring, and empowerment techniques.
- Implemented efficient project management strategies to boost overall team productivity.
- Managed multiple high-priority projects simultaneously, ensuring timely completion without sacrificing quality.
- Mentored junior employees, creating a supportive learning environment that encouraged skill development.
- Optimized resource allocation by monitoring project progress and adjusting timelines to meet deadlines and budgets.
- Enhanced customer loyalty by leveraging industry expertise and analytical skills to resolve concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Gap Outlet
10.2019 - 05.2022
- Maintained store visual appeal by organizing racks and shelves to promote merchandise.
- Handled cash transactions efficiently, ensuring accuracy per company policies.
- Built strong customer relationships to encourage repeat business.
- Managed returns, exchanges, and refunds according to store policy.
- Prepared merchandise for sales floor through effective pricing and tagging.
- Rotated stock and restocked shelves to ensure product availability.
- Engaged customers to foster rapport and loyalty.
Education
Environmental Studies
Ernest Kimme Charter Academy
Vacaville, CASkills
- Operations management
- Quality control
- Data analysis
- System optimization
- Team leadership
- Customer service
- Computer proficiency
- Problem resolution
- Budget analysis
- Mentoring and coaching
- Project management
- Strategic planning
- Goal setting
- Task delegation
- Work planning and prioritization
- Shift scheduling
- Operational efficiency
- Judgment skills
- Customer relationship management
- Schedule oversight
- Financial management
Timeline
Lead Manager
Gap Outlet
05.2022 - Current
Sales Associate
Gap Outlet
10.2019 - 05.2022
Environmental Studies
Ernest Kimme Charter Academy
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