Mariah Burdzy
Rockaway,NJ
Summary
Current Sociology major at Montclair State University with a 3.7 GPA and a member of the Alpha Kappa Delta, International Sociology Honor Society. Experienced with 5+ years of professional banking and thriving in a fast-paced office environment. I am a competent, organized, and outgoing individual with a strong work ethic and exceptional communication skills with an interest in the area of Human Resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mortgage Service Representative
Picatinny Federal Credit Union
10.2020 - 04.2021
- Managed and organized mortgage payments and notified loan officers if issues arose
- Organized files and documents
- Assisted members over the phone with any of their questions/concerns
Member Experience Professional
Picatinny Federal Credit Union
07.2015 - 10.2020
- Promoted from teller to member service representative
- Designated to train new hires and interns in bank policy and procedures
- Assisted members with banking needs both in-person and on the phone
- Built and maintained relationships with members to increase customer volume
- Provided expert financial advice on auto loans, personal loans, home equity loans, and credit cards
- Responsible for opening and closing the branch
- Audited branch vaults (up to $250,000), balanced ATM (up to ~$30,000), provided entry to the safe deposit box, and operated teller front and drive-through windows
- Originated, reviewed, processed, closed, and administered ~25 loans per month
- Upheld strict banking policy to secure privacy, safety, and security
Education
Bachelor of Arts - Sociology
Montclair State University
05.2024
Associate of Arts -
County College of Morris
05.2022
Skills
- Account Management
- Team Development
- Service Recommendations
- Customer Support
- Customer Relations
- Multitasking
- Effective Communication
- Customer Service
- Positive Attitude
- Problem Solving
Certification
- Service Excellence Award – Picatinny Federal Credit Union – March 2018
- Loan Certified – NMLS # 1735990 – Picatinny Federal Credit Union – March 2018
- Notary Public in the State of New Jersey – October 2018 – present
- Alpha Kappa Delta, the International Sociology Honor Society – April 2023
Timeline
Mortgage Service Representative
Picatinny Federal Credit Union
10.2020 - 04.2021
Member Experience Professional
Picatinny Federal Credit Union
07.2015 - 10.2020
Bachelor of Arts - Sociology
Montclair State University
Associate of Arts -
County College of Morris
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