Mariah Burdzy
Dover,NJ
Summary
Recent graduate equipped with strong research, technical, and problem-solving skills. Proven expertise in mortgage management and member experience at Picatinny Federal Credit Union, resulting in enhanced member satisfaction and increased customer volume. Proficient in Microsoft Office and customer relationship management with a demonstrated ability to train new hires and streamline document processes. Committed to operational excellence and compliance, seeking entry-level opportunities to contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Mortgage Service Representative
Picatinny Federal Credit Union
Rockaway, USA
10.2020 - 04.2021
- Oversaw and streamlined mortgage payment processing.
- Oversaw the structured arrangement of members' mortgage records.
- Restructured entire filing system according to account numbers.
- Communicated changes to members' loan details.
- Supported members by addressing questions and concerns regarding mortgages.
- Managed morning processing of electronic file transactions and mortgage account payments.
- Coordinated the issuance and management of late payment notifications.
- Clarified tax components of members' payments.
Member Experience Professional
Picatinny Federal Credit Union
Morris County, USA
07.2015 - 10.2020
- Trained new hires and interns in bank policy and procedures.
- Assisted members regarding their banking requirements via various channels.
- Developed and sustained customer relationships to boost the client base.
- Updated databases with new and modified customer data.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Supplied comprehensive financial advice encompassing a range of loans and credit services.
- Handled all tasks related to initiating and concluding daily branch activities.
- Conducted audits on branch vaults holding up to $250,000.
- Originated, reviewed, and processed approximately 25 loans monthly.
- Enforced stringent banking protocols to ensure confidentiality and protection.
Education
Bachelor of Arts - Sociology
Montclair State University
Montclair, NJ05.2024
Skills
- Microsoft Office
- Compliance Awareness
- Data entry accuracy
- Teamwork and collaboration
- Document processing
- Customer relationship management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Service Representative
Picatinny Federal Credit Union
10.2020 - 04.2021
Member Experience Professional
Picatinny Federal Credit Union
07.2015 - 10.2020
Bachelor of Arts - Sociology
Montclair State University
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