Mariah Bustamante
Lubbock
Summary
I am highly skilled and versatile professional with over 15 years of experience in management, customer service, and administration. Proven leader in driving team performance, increasing efficiency, and improving customer satisfaction across diverse industries, including retail, call center operations, and dentistry. Exceptional communicator with a track record of implementing effective procedures, managing complex schedules, and optimizing administrative functions. Seeking to leverage expertise in people management and operational coordination to benefit a new employer.
Results-driven Hygiene Coordinator with expertise in optimizing appointment scheduling and enhancing patient engagement. Proven ability to streamline billing processes and improve operational efficiency.
Dynamic team leader with over 4 years of experience in healthcare and retail environments. Skilled in conflict resolution and client retention, effectively enhancing team performance and patient satisfaction through strong communication and operational management.
Dedicated professional with a focus on patient engagement and operational excellence. Known for strong communication skills and effective team leadership, contributing to improved patient experiences and streamlined office operations.
Overview
9
9
years of professional experience
Work History
Hygiene Coordinator
Lubbock Kids Dental Office
Lubbock
08.2023 - 08.2024
- Maximized hygiene department production by proactively managing the appointment schedule, including confirmation, rescheduling, and reactivation.
- Improved patient experience by greeting patients, updating medical records, and effectively communicating treatment plans.
- Reduced billing and claims processing time by efficiently verifying patient insurance coverage and benefits.
- Ensured smooth daily operations by handling payments, printing statements, and maintaining office supplies.
Team Lead
VXI Global Solutions
01.2019 - 08.2023
- Led and coached a team of employees, providing ongoing guidance and feedback to meet performance targets.
- Anticipated and de-escalated complex customer calls, resolving issues and maintaining customer satisfaction.
- Optimized team procedures and maintained high morale, contributing to a motivated and productive staff.
- Monitored key performance metrics, such as call abandonment rates and wait times, to improve overall efficiency.
- Ensured staff adherence to company policies and prepared monthly and annual performance reports for management.
Store Manager/HR Assistant
Metro PCS
03.2015 - 04.2018
- Managed daily store operations, overseeing a team of employees and ensuring exceptional customer service.
- Increase sales activities by training staff in product knowledge and customer engagement techniques.
- Supervised inventory management and restock, reducing stock discrepancies and ensuring product availability.
- Handled HR assistant duties, including payroll, benefits, scheduling, and addressing employee inquiries.
- Reconciled cash receipts and approved vendor contracts, demonstrating strong financial and administrative oversight.
Education
Lubbock Dental Assistant School
Lubbock, TX 11.2025 - 01.2026
High School Diploma -
Spring Board Academy
Lubbock, TX 08.2011 - 06/2012
Skills
- Conflict Resolution
- Patient Engagement
- Client Retention
- Team Leadership
- Performance Metrics
- Operations Management
- Scheduling
- Billing and Claims
- Records Management
- MS Office Suite
- Customer Relationship Management (CRM) Software
- Insurance Verification
- Strong Communication
- Collaboration
- People-Oriented
Timeline
Lubbock Dental Assistant School
11.2025 - 01.2026
Hygiene Coordinator
Lubbock Kids Dental Office
08.2023 - 08.2024
Team Lead
VXI Global Solutions
01.2019 - 08.2023
Store Manager/HR Assistant
Metro PCS
03.2015 - 04.2018
High School Diploma -
Spring Board Academy
08.2011 - 06/2012