Mariah Dickson
FortWorth
Summary
Results-oriented achiever with a proven track record of exceeding targets and driving success in dynamic environments. A unique blend of strategic thinking and hands-on experience delivers impactful solutions that significantly enhance organizational performance. Committed to fostering collaboration and innovation, consistently identifying opportunities for improvement and growth. Adept at navigating challenges with agility, ensuring alignment with business objectives while maintaining a focus on results.
Overview
7
7
years of professional experience
Work History
Office Manager / Dispatcher
Robertson Hugh Transport LLC
07.2024 - Current
- Coordinated and scheduled daily dispatch operations for 3 drivers, improving on-time delivery consistency and workflow efficiency.
- Managed high-volume inbound calls/emails to prioritize assignments and minimize delays.
- Maintained accurate documentation for all dispatched orders, enabling error-free billing and faster invoice processing.
- Optimized driver routes using GPS and dispatch software, reducing average delivery time and enhancing fuel efficiency.
- Resolved customer issues quickly, contributing to higher satisfaction and repeat business.
- Ensured strict compliance with company procedures and DOT safety requirements.
- Identified and resolved invoice discrepancies, preventing billing delays and revenue loss.
- Trained new drivers and dispatch personnel on policies, workflows, and software systems, improving team onboarding time.
- Monitored GPS systems in real time to proactively adjust routes based on traffic, customer requests, or service disruptions.
- Coordinated emergency responses for breakdowns or accidents by contacting authorities and arranging alternative transport solutions.
Social Media Evaluator
TELUS Digital
02.2019 - Current
- Review and rate social media content across multiple platforms to ensure accuracy, brand safety, and compliance with client-defined standards.
- Analyze posts, ads, and user-generated content for relevance, quality, and guideline alignment, helping improve machine-learning model performance.
- Identify policy violations such as misinformation, inappropriate content, or low-quality media, contributing to a safer and more trustworthy user experience.
- Provide detailed feedback that supports algorithm training and content-ranking improvements.
- Maintain strict confidentiality and adhere to data security protocols while handling sensitive or proprietary content.
- Consistently meet or exceed daily productivity and quality accuracy benchmarks, demonstrating strong attention to detail and independent decision-making.
Education
High School Diploma -
CederHill
Skills
- Bookkeeping
- Vendor engagement
- Staff hiring
- Billing
- Strategic planning
- Database administration
- Workflow planning
- Compliance monitoring
Timeline
Office Manager / Dispatcher
Robertson Hugh Transport LLC
07.2024 - Current
Social Media Evaluator
TELUS Digital
02.2019 - Current
High School Diploma -
CederHill