Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Mariah Drohan

Mariah Drohan

Newport,KY

Summary

Experienced Resident Services professional adept at resident engagement, conflict resolution, and community building. Proficient in event coordination, administrative task management, and meeting resident needs with flexibility and efficiency. Recognized for teamwork, reliability, and ability to adapt to changing requirements while upholding high standards and ensuring resident satisfaction.

Overview

7
7
years of professional experience

Work History

Resident Services Coordinator

St. Charles Community
11.2021 - Current
  • Coordinate and manage resident services for up to 150 residents to support daily operations and promote a resident-centered approach to care
  • Conduct assessments for new and returning residents to evaluate placement suitability and ongoing appropriateness
  • Serve as primary liaison to resolve resident and family concerns promptly and effectively
  • Maintain detailed resident records, including billing, transfers, and residential files
  • Coordinate communication between departments to ensure resident needs are met and services run smoothly

StyleHER Stylist Intern

Dress for Success Cincinnati
06.2025 - 07.2025
  • Completed 120 hours supporting client services in a nonprofit setting dedicated to empowering women through workforce development
  • Provided micro-level support through one-on-one client interactions, including personalized styling assistance, encouragement, and helping clients feel confident and prepared for interviews and appointments
  • Gained macro-level experience by supporting community outreach events, organizing resources, and contributing to program coordination and nonprofit operations
  • Collaborated with staff and volunteers to organize mobile events, intake appointments, and boutique restocking

2nd Shift Supervisor

St. Charles Community
09.2019 - 10.2021
  • Supervised evening operations and trained new staff on policies, safety standards, and job duties to ensure consistent, high-quality resident care

Private Duty Nursing Aide

St. Charles Community
03.2019 - 08.2019
  • Provide individualized care for up to 30 residents with a focus on safety, comfort, and trust, including medication reminders, dressing and shower assistance, and compassionate communication with residents and families

Resident Assistant

St. Charles Community
10.2018 - 02.2019
  • Assist residents with daily needs by preparing and delivering meals, serving in communal dining areas, and performing light housekeeping tasks to maintain a clean and comfortable environment.

Education

AAS - Human Services

Gateway Community And Technical College
Edgewood, KY
07.2025

Skills

  • Documentation
  • Active listening
  • Team collaboration
  • Problem-solving
  • HIPAA compliance
  • Empathy and emotional intelligence
  • Adaptability
  • Time management
  • Client-centered approach
  • Conflict resolution
  • Detail-oriented and highly organized
  • Excellent communication

Interests

  • Mindfulness Practices
  • Personal Development and Self-Improvement
  • Volunteering
  • Hiking
  • Reading

Timeline

StyleHER Stylist Intern

Dress for Success Cincinnati
06.2025 - 07.2025

Resident Services Coordinator

St. Charles Community
11.2021 - Current

2nd Shift Supervisor

St. Charles Community
09.2019 - 10.2021

Private Duty Nursing Aide

St. Charles Community
03.2019 - 08.2019

Resident Assistant

St. Charles Community
10.2018 - 02.2019

AAS - Human Services

Gateway Community And Technical College

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