Mariah Elizabeth Ortega
Denver,Lakewood
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Vitality at Mile High - Concierge Primary Care
7333 W Jefferson Ave - Suite 300
03.2025 - Current
- Provided high-touch clinical and administrative support in a concierge primary care practice with a reduced patient panel, ensuring personalized, patient-centered care
- Assisted physicians with extended wellness exams, preventive screenings, and chronic disease management
- Performed clinical duties including vital signs, EKGs, phlebotomy, injections, medication reconciliation, and point-of-care testing
- Coordinated same-day and next-day appointments, prioritizing urgent patient needs in a fast-paced concierge environment
- Served as a primary point of contact for MDVIP members, delivering exceptional customer service and maintaining strong patient relationships
- Managed patient communications via phone, secure messaging, and in-office interactions to ensure timely follow-up and continuity of care
- Prepared patients for annual MDVIP wellness visits, including health risk assessments, diagnostics, and preventive care planning
- Maintained accurate and compliant electronic medical records (EMR/EHR) while adhering to HIPAA and practice protocols
- Supported care coordination with specialists, labs, and imaging centers to ensure seamless patient experiences
- Assisted with onboarding new MDVIP members, explaining practice services and membership benefits
- Monitored and followed up on lab results, referrals, and physician orders to support proactive care management
Medical Assistant
Denver Health
1100 Federal Blvd
12.2024 - Current
- Provided compassionate clinical support in a pediatric office, caring for infants, children, and adolescents in a fast-paced environment
- Assisted pediatric providers with well-child visits, sick visits, and developmental screenings
- Accurately obtained and documented vital signs, growth measurements, and medical histories for pediatric patients
- Administered age-appropriate immunizations and injections while following vaccine schedules and safety protocols
- Prepared exam rooms and patients for procedures, ensuring a calm and child-friendly experience
- Educated parents and caregivers on vaccines, medications, after-visit care, and preventive health guidelines
- Performed point-of-care testing (e.g., rapid strep, flu, RSV, urinalysis) and documented results in the EHR
- Maintained accurate patient records and ensured compliance with HIPAA and pediatric care standards
- Managed appointment scheduling, referrals, and follow-up calls with families to support continuity of care
- Collaborated with providers, nurses, and front-office staff to deliver efficient, high-quality pediatric care
- Demonstrated strong communication skills when working with anxious children and concerned parents
Training Captain
Chick fil a
Lakewood, United States
02.2021 - Current
- Assessed course and weather to assist with managing passenger safety.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts, and passenger status.
- Checked for spills and other pollutants to communicate findings to land staff.
- Calculated sightings of land by using electronic sounding devices.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Associate
Bath and Body works
lakewood, Denver
09.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Certificate of Technical Studies - Medical Assistant
Emily Griffith Technical College
Denver, CO07.2025
High School Diploma -
Abraham Lincoln High School
Denver05.2020
Skills
- Maintenance Services
- Customer Experience
- Interpersonal Communnication
- Client Support
- Customer Orders
- Customer Relations
- Job Assignments
- Cash Management
- Guest Satisfaction
- Orienting New Employees
Accomplishments
- Supervised team of 28 staff members.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Volunteer Experience
- Mentoring middle school students for bilingual advice
- Supported new students with their registration at Abraham Lincoln High School
- Prepping meals for homeless people
- Interpret Spanish to english for many parents when there was a language barrier
Timeline
Medical Assistant
Vitality at Mile High - Concierge Primary Care
03.2025 - Current
Medical Assistant
Denver Health
12.2024 - Current
Training Captain
Chick fil a
02.2021 - Current
Sales Associate
Bath and Body works
09.2020 - 02.2021
High School Diploma -
Abraham Lincoln High School
Certificate of Technical Studies - Medical Assistant
Emily Griffith Technical College