Mariah Fierro
Fort Worth,TX
Summary
A dedicated worker. I’m currently a Operating Partner for Whataburger. I have been with the company for 11 years. I am able to remain calm under stressful situations and carry out operational demands. A well-oriented member who is skilled in leading cross-functional teams to meet customer demands and deadlines. Also, driven with exceptional communication, problem solving, and leadership skills.
Overview
11
11
years of professional experience
Work History
Operating Partner
Whataburger
02.2020 - Current
- Strategic about problem-solving for a multimillion-dollar restaurant
- Year over year comp growth
- Managed 13 members of management who I delegated and followed up with on day to day basis
- HR management with performance coaching documents and turnover
- Managed truck orders, bread orders, store supplies, supply chain orders, customer resolution, schedules, detailed cleaning on a unit open 364 days a year
- Passionate about hiring and developing great employees who fit the Whataburger culture
- Lead by example with integrity to create a safe and inclusive workplace culture
- Ownership mentality that stretches beyond the walls of the restaurant into the community
- Created a positive and exciting atmosphere for guests and Family Members
- Lead and inspire team and manage all aspects of the business
- Led operational strategies to enhance service efficiency and customer satisfaction.
- Collaborated with management to optimize inventory control and reduce waste.
- Trained and mentored staff on best practices for food safety and quality standards.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Implemented training programs that improved employee performance and retention rates.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Determined appropriate financial goals and administered budgets to control expenses.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Championed the adoption of advanced technology solutions, enhancing process automation efforts while improving operational efficiencies across the organization.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Whataburger
10.2016 - 02.2020
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained over 50 staff members on operating procedures and company services.
- Identified individual development needs with appropriate training.
- Fostered an environment which encouraged continual process improvements.
- Maintained up-to-date knowledge of product and service changes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Team Leader
Whataburger
10.2015 - 10.2016
- Mastery of customer service management systems and databases.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
- Exceeded service and quality standards every review period.
Team member
Whataburger
09.2014 - 10.2015
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Performed all position responsibilities accurately and in a timely manner.
- Operated the drive-through window and sales register quickly and efficiently.
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
- Reported to each shift on time and ready to work.
Education
High School Diploma - undefined
Chisholm Trail High School
Fort Worth, TX01.2015
Associate of Arts - undefined
Tarrant County College - Northwest Campus
Fort Worth, TX01.2018
Skills
Training and coaching
Teamwork and collaboration
Excellent communication
Customer service
Problem-solving
Accomplishments
- Awarded Operating Partner of the Quarter out of 80 Operating Partners
Timeline
Operating Partner
Whataburger
02.2020 - Current
Manager
Whataburger
10.2016 - 02.2020
Team Leader
Whataburger
10.2015 - 10.2016
Team member
Whataburger
09.2014 - 10.2015
High School Diploma - undefined
Chisholm Trail High School
Associate of Arts - undefined
Tarrant County College - Northwest Campus