Mariah Gardner
Waco
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Waco
05.2021 - Current
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created signs and displays to advertise store products or events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Received and accurately processed customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared and served hot or cold beverages.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed cash register and processed transactions with accuracy and integrity.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized official and off-menu coffee and tea preparations.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained calm demeanor during high-volume periods and special events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Implemented feedback from customers to improve service quality and menu offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Adhered to health department regulations concerning sanitation standards.
Cashier
Shipley's Donuts
Bellmead
01.2021 - 02.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Delivery Driver
Door Dash
Waco
06.2019 - 01.2021
- I would take orders to customers.
Cashier
McAllister‘s Deli
Waco
05.2017 - 06.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
Education
Cosmetology License -
Bella Beauty School
Waco, TX10-2022
High School Diploma -
Homeschooled
Waco, TX05-2018
Skills
- Customer service
- Cash handling
- Coffee preparation
- Recipe memorization
- Team training
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Relationship building
- Product knowledge
- Cash register operation
- Solid problem solver
- Opening and closing coordination
- Team leadership
- Basic math
- POS system operation
- Friendly and outgoing
- Cleanliness
- Professional demeanor
- Active listener
- New hire training
- Problem-solving
Timeline
Barista
Starbucks
05.2021 - Current
Cashier
Shipley's Donuts
01.2021 - 02.2022
Delivery Driver
Door Dash
06.2019 - 01.2021
Cashier
McAllister‘s Deli
05.2017 - 06.2019
Cosmetology License -
Bella Beauty School
High School Diploma -
Homeschooled