Mariah Gonzales
Valrico,FL
Summary
Accomplished hospitality specialist with strong work ethic and exceptional customer service acumen, perfected at Kim’s Cuban Sandwich Shop. Skilled in guest engagement and experience improvement, coupled with effective cash handling and upselling techniques. Praised for poise in demanding situations and nurturing a loyal clientele.
Overview
7
7
years of professional experience
Work History
Server
Kim’s Cuban Sandwich Shop
10.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Anthony’s Coal Fire Pizza
10.2021 - 08.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Host
Village Inn
12.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Brandon High School
Brandon, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Upselling techniques
Timeline
Host
Village Inn
12.2023 - 08.2024
Bartender
Anthony’s Coal Fire Pizza
10.2021 - 08.2025
Server
Kim’s Cuban Sandwich Shop
10.2018 - Current
Brandon High School