Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mariah Gonzalez

Midland,TX

Summary

Detail-oriented and dedicated Administrative Specialist with over 4 years of experience in customer service. Known for excellent communication skills, a strong work ethic, and a proactive approach to problem-solving. Passionate about leveraging my administrative expertise to support and enhance Human Resources functions. Motivated to contribute to a collaborative team enviornement and facilitate effective employee relations and organizational development.

Overview

5
5
years of professional experience

Work History

Administrative Specialist

H-E-B Grocery
03.2024 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
  • Onboarding
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Curbside Specialist

H-E-B Grocery
08.2023 - 03.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Developed training materials to enhance staff proficiency and productivity.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.

Cross Funtional Service

H-E-B Grocery
11.2022 - 07.2023
  • Collaborate with various departments to ensure seamless operations and exceptional customer service
  • Completed on-the-job training for other departments to expand knowledge and skills
  • Led the H-E-B way by demonstrating a heart for passion and a passion for results
  • Utilized business acumen to identify opportunities for improvement and implement effective solutions
  • Increased team productivity with effective communication and collaboration strategies.

Curbside Shopper

H-E-B Grocery
03.2020 - 11.2022
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Education

Some College (No Degree) - Human Resources Management

South Texas College
Mcallen, TX
12-2026

High School Diploma -

Donna High School
06.2015

Skills

  • Multitasking
  • Communication
  • Customer Service
  • Administrative Support
  • Technical Skills
  • Onboarding
  • Employee Relations
  • Training and Development

Additional Information

  • H-E-B, Plano, Tx (November 2022): Volunteered for the grand opening of the store in Plano, Tx assisting with various tasks such as customer service, stocking, and merchandising.
  • H-E-B, Borderfest (2023): Volunteered at Borderfest, an annual festival in the border region, assisting with various tasks such as event setup, customer service, and product sampling.
  • Noche Del Vino by H-E-B (2022): sampling our most popular wines
  • Partner Helping Partners Committee. Attributes to helping partners in the company by spreading Voice, Appreciation, Wellness, and Growth.
  • Midland's 2024 Feast of Sharing
  • Completed Partner Development Series

Timeline

Administrative Specialist

H-E-B Grocery
03.2024 - Current

Curbside Specialist

H-E-B Grocery
08.2023 - 03.2024

Cross Funtional Service

H-E-B Grocery
11.2022 - 07.2023

Curbside Shopper

H-E-B Grocery
03.2020 - 11.2022

High School Diploma -

Donna High School

Some College (No Degree) - Human Resources Management

South Texas College

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Mariah Gonzalez