Mariah Henderson
Wayne
Summary
Customer-focused professional with expertise in customer relations and communication. Proven ability to deliver effective support, manage concerns, and resolve conflicts to enhance satisfaction. Demonstrates strong time management and problem-solving skills in navigating challenges. Experienced Clinical Support Specialist skilled in patient care coordination, medical record management, and healthcare technology, ensuring efficient support in clinical environments.
Overview
10
10
years of professional experience
Work History
Clinical Support Specialist
the Chickasaw Nation
Purcell
2023.10 - Current
- Maintained accurate electronic health records, safeguarding patient information and ensuring compliance with HIPAA regulations.
- Coordinated referrals from primary care providers to specialists, ensuring timely patient access to specialized care.
- Facilitated communication between patients and medical staff to enhance care delivery.
- Delivered patient-centered support in clinical environment, enhancing patient experience and satisfaction.
- Managed patient intake and appointment scheduling efficiently.
- Pre-registered patients for procedures by collecting information and verifying insurance.
- Answered phone inquiries promptly, delivering professional customer service.
- Ensured confidentiality of all patient records in accordance with regulations.
Member Service Representative
Communication Federal Credit Union
2022.09 - 2023.10
- Delivered exceptional customer service to large volumes of customers daily, focusing on satisfaction.
- Resolved complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer inquiries via calls and emails regarding product information.
- Opened customer accounts and issued deposit and withdrawal receipts efficiently.
- Verified customer identification and documentation for compliant transaction processing.
- Educated customers on new bank products and services to enhance engagement.
- Cross-sold bank services and products, enhancing customer investments and satisfaction.
- Trained new personnel on operations, policies, and service procedures to ensure consistent customer experience.
Administrative Assistant
Oklahoma Court Services
2016.02 - 2017.09
- Coordinated office meetings and client appointments for staff teams, ensuring efficient time management.
- Executed record filing system to enhance document organization and retrieval.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported coworkers and staff with various tasks to facilitate daily operations.
Education
High School Diploma -
Wayne High School
Wayne, OK05.2014
Some College (No Degree) - Medical Billing & Coding
Mid-America Technology Center
Wayne, OKSkills
- EHR management
- HIPAA compliance
- Clinical documentation
- Patient confidentiality
- Referral coordination
- Compliance verification
- Quality assurance
- Health insurance processing
- Patient-centered care
- Multitasking
- Attention to detail
- Adaptability
- Team collaboration
- Conflict resolution
- Self-motivation
- Interpersonal skills
Skills
- Patient Confidentiality
- Insurance Verification
- Excellent Customer Care
- Phone Etiquette
Employment Gaps
- I was a stay at home mother to my daughter from 2017 through September of 2022.
Timeline
Clinical Support Specialist
the Chickasaw Nation
2023.10 - Current
Member Service Representative
Communication Federal Credit Union
2022.09 - 2023.10
Administrative Assistant
Oklahoma Court Services
2016.02 - 2017.09
High School Diploma -
Wayne High School
Some College (No Degree) - Medical Billing & Coding
Mid-America Technology Center