Mariah Hill
Houston,TX
Summary
Empathetic and compassionate professional with extensive experience in direct patient care and supportive environments, adept at fostering well-being and managing diverse needs. Proven ability to build rapport with individuals, observe behaviors, and maintain therapeutic settings. Skilled in vital sign monitoring, documentation, de-escalation support, and providing emotional encouragement. Committed to delivering high-quality, person-centered care and contributing to positive patient outcomes.
Overview
8
8
years of professional experience
Work History
Sales Associate
Exclusive Mass Marketing Group
Chicago, IL
11.2025 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Led sales team to exceed monthly targets through strategic planning and execution.
Medical Assistant
Cdivine Home Health Services
Richmond, TX
09.2022 - 01.2024
- Traveled to patient houses and facilities to follow up and review chronic health conditions.
- Responsible for taking patients' vitals and documenting information via Electronic Health Record (EHR).
- Entered laboratory results using various electronic documentation programs including Practice Fusion, Microsoft Word, Microsoft Excel, and Vital Labs.
- Assisted nurse practitioners with daily responsibilities regarding client care and treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures, and physician's instructions.
- Contacted pharmacies to submit and refill patient prescriptions.
Customer Service Manager
Wayfair
Houston, TX
02.2021 - 08.2022
- Managed scheduling and workflow to ensure optimal staffing levels during peak hours.
- Analyzed customer service metrics to identify trends and inform strategic decisions.
- Fostered a positive team environment by mentoring staff and promoting professional development.
- Resolved complex customer issues, enhancing loyalty through personalized service solutions.
- Followed through with client requests to resolve problems.
Sales Manager
Furniture Row
Huntsville, AL
03.2019 - 01.2020
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Established key performance indicators to monitor sales team effectiveness.
- Developed sales strategies to increase market share and revenue growth.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentation
Server
Red Lobster
Atlanta, GA
07.2018 - 03.2019
- Resolved guest complaints promptly, fostering positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Licensed Esthetician -
Ogle School
Stafford, TX12.2024
High School Diploma -
Georgia Cyber Academy
Atlanta, GA06-2018
Skills
- Patient Care
- Data Entry
- MS Office & Adobe Creative Suite
- Therapeutic Communication
- Active Listening
- Crisis Intervention Support
- Empathy & Compassion
- Conflict Resolution
- Teamwork
- Time Management
- De-escalation Support
- Sales
- Customer Service
Timeline
Sales Associate
Exclusive Mass Marketing Group
11.2025 - Current
Medical Assistant
Cdivine Home Health Services
09.2022 - 01.2024
Customer Service Manager
Wayfair
02.2021 - 08.2022
Sales Manager
Furniture Row
03.2019 - 01.2020
Server
Red Lobster
07.2018 - 03.2019
Licensed Esthetician -
Ogle School
High School Diploma -
Georgia Cyber Academy