Mariah Jacobs-Nicholson
Pine Hill,NJ
Summary
Passionate and dedicated about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Cashier/ Key Holder
Corningware Corelle and More
2022.02 - 2023.08
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business, increased sales by 15%.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
JCPenney's
2018.08 - 2020.03
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue by 10%.
Cashier/Floor Associate
Babies R US
2017.07 - 2018.03
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Aided in demonstrating live group demos and classes for soon-to-be, first time parents, also in creating baby registries as well.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Paid Intern - Registrar
Cooper University Hospital
2017.07 - 2017.11
- Registering, filing, copying, scanning, faxing and updating paperwork for patients of hospital into hospital database.
- Reviewing and completing patient accounting report, and escorting patients to various treatment areas throughout facility; while following all hospital protocols and HIPAA guidelines.
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
- Interacted with customers by phone, email, or in-person to provide information.
- Worked under general or specific guidelines to support company best practices.
Education
Some College (No Degree) - Nursing
Some College Experience
Sewell, NJHS Diploma - Nursing Science
Camden Academy Charter HS
Camden, NJ06.2018
Skills
- Customer Service
- Typing/ Data Entry
- Proficient in Microsoft Word, Powerpoint, Spreadsheets
- Interpersonal Skills
- Adaptability
- Attention to Detail
- Conflict Resolution
- Effective Time Management
- Empathy Towards Others
References
Morgan Bess, 856-656-5247 Jennifer Royster, 856-500-8314 Arlen Zepeda, 856-308-5082
Timeline
Cashier/ Key Holder
Corningware Corelle and More
2022.02 - 2023.08
Cashier
JCPenney's
2018.08 - 2020.03
Cashier/Floor Associate
Babies R US
2017.07 - 2018.03
Paid Intern - Registrar
Cooper University Hospital
2017.07 - 2017.11
Some College (No Degree) - Nursing
Some College Experience
HS Diploma - Nursing Science
Camden Academy Charter HS
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