Mariah Johnson-Gowan
Wichita,KS
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking abilities and exceptional customer service skills at Texas Roadhouse, enhancing guest satisfaction and fostering a loyal clientele. My engaging personality and knowledge of liquor, beer, and wine significantly contributed to a positive dining experience, supporting team efforts to maintain a welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bartender
Texas Roadhouse
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waitress
Homegrown
03.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
HuHot Mongolian Grills LLC
05.2018 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Host/server
Bella Luna Cafe
06.2016 - 09.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associates - Massage Therapy
Wellspring School Of Allied Health
Wichita, KSSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
Timeline
Waitress
Homegrown
03.2024 - 08.2024
Bartender
Texas Roadhouse
06.2021 - Current
Waitress
HuHot Mongolian Grills LLC
05.2018 - 06.2021
Host/server
Bella Luna Cafe
06.2016 - 09.2020
Associates - Massage Therapy
Wellspring School Of Allied Health
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Jessie ClaytonJessie Clayton
Administrative Assistant at Texas RoadhouseAdministrative Assistant at Texas Roadhouse
Julia JamesJulia James
Manager at Texas RoadhouseManager at Texas Roadhouse
Alyssa MichaelsAlyssa Michaels
Training Coordinator at Texas RoadhouseTraining Coordinator at Texas Roadhouse
Darious JonesDarious Jones
Dispatch Supervisor at ICT Express LLCDispatch Supervisor at ICT Express LLC