Mariah Kras
Minneapolis,MN
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Cub Foods. Skilled in handling high-pressure situations with patience and composure, and adept at maintaining a clean, welcoming environment. Demonstrates reliability and proficiency in customer inquiries and up-selling, significantly improving service quality and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Cub Foods
11.2018 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer experience by providing prompt and accurate transactions.
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Commercial Janitorial Cleaner
ABM Janitorial Services
09.2018 - 12.2023
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
Education
Certificate - Business Administration And Management
Post University
Waterbury, CTSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer inquiries
- Up-selling techniques
Timeline
Customer Service Cashier
Cub Foods
11.2018 - 07.2024
Commercial Janitorial Cleaner
ABM Janitorial Services
09.2018 - 12.2023
Certificate - Business Administration And Management
Post University