Mariah Lawrence
Lansing,MI
Summary
I, Mariah Lawrence, have been employed at Peckham Inc. for 8 years. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Juvenile Justice Entry position. Ready to help the team achieve company goals. I am committed to maintaining order and enforcing rules and regulations within the detention center settings. I am a hardworking, purpose driven professional versed in handling difficult youths and stressful situations.
Overview
11
11
years of professional experience
Work History
Customer Service Trainer
Peckham Inc.
08.2022 - Current
- Continuous coaching of customer service representatives, addressing the learning and comprehension of each team member to help them succeed.
- Effective public speaking skills, communication styles, and adaptability skills.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Consistently received positive feedback from trainees regarding the clarity and relevance of instruction provided during each session.
Customer Service Representative
Peckham Inc.
12.2015 - Current
- Provided information regarding the passport application process using a National Passport Knowledge-Base to assist customers with inquiries.
- Provided over-the-phone customer service, handling sensitive personal information while maintaining a secure work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Foot Locker
04.2013 - 09.2013
- Prioritized helping customers over completing other routine tasks in store.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Associate of Applied Science - Criminal Justice & Juvenile Justice
Lansing Community College
Lansing, MI09.2025
High School Diploma -
Hill High School
Lansing Mi06.2010
Skills
- Criminal law knowledge
- Professionalism
- Reliability
- Critical Thinking
- Active Listening
- Data Entry
- Team building
- Decision-Making
- Problem-solving abilities
- Effective Communication
- Adaptability and Flexibility
- Multitasking Abilities
- Teamwork and Collaboration
- Time Management
Timeline
Customer Service Trainer
Peckham Inc.
08.2022 - Current
Customer Service Representative
Peckham Inc.
12.2015 - Current
Sales Associate
Foot Locker
04.2013 - 09.2013
Associate of Applied Science - Criminal Justice & Juvenile Justice
Lansing Community College
High School Diploma -
Hill High School
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