Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Mack

Albany,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Alorica
Albany, GA
03.2022 - 07.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Cashier

Publix
Albany, GA
01.2020 - 11.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Youth Build
Albany GA
05-2023

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Research
  • Opening and closing accounts
  • Executive management support
  • Promotional support
  • Retail sales customer service
  • Support case resolution
  • Merchandise upselling

Timeline

Customer Service Representative

Alorica
03.2022 - 07.2023

Cashier

Publix
01.2020 - 11.2021

High School Diploma -

Youth Build

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Mariah Mack