Mariah McDonald
Client Service Representative
Prole,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Client Service Representative / Lab Tech II
Eurofins Microbiology
12.2021 - Current
- Implemented new processes and training guidelines to increase efficiency and effectiveness.
- Develops and maintains strong relationships with key clients, ensuring customer satisfaction via phone and email communications.
- Assisted with the development of the Sample Registration Work Instruction.
- Prepare various media and supplements required for lab operations.
- Organize and complete various assignments to maintain lab functions.
- Participate in employee engagement programs and initiatives.
Business Administrator
LOF-Xpress Oil Change
05.2021 - 12.2021
- Respond to all customer concerns and develop satisfactory resolutions.
- Review applications, conduct interviews, and make hiring decisions for various positions within the company via Indeed platform.
- Organize company events to raise employee morale.
- Organized and updated databases, records and other information resources.
- Collaborated with cross-functional teams to develop innovative solutions that enhanced company operations and improved overall performance.
- Generate schedules and ensure proper staffing across multiple business locations.
- Experience with Wisenet Wave camera systems for investigative purposes.
Lab Technician
SYNGENTA CROP PROTECTION, LLC
09.2020 - 05.2021
- Quality testing and result recording for herbicide effectiveness and selectivity.
- Successfully established new testing methods and lab protocols to ensure result validity and reproducibility.
- Problem identification and prevention plan development via root cause analysis.
- Shipment receiving and work order processing to ensure proper delegation between multiple teams.
- Implemented new SOP's to reflect changes in operation and safety risk.
- Lead multiple teams to ensure result turnaround and workload completion.
Education
Some college -
Iowa State University
Ames, IA 08.2016 - 2020.05
Skills
Sales & CRM: CRM management, quotation generation, interco sales, and followup techniques
Industry Knowledge: Food testing industry, FSMA, ISO17025, Good Laboratory Practices
Communication: Excellent interpersonal, presentation, and written communication skills
Problem Solving: Responsive problem solver, gap and opportunity analysis, customer needs assessment
Organizational Skills: Event management, manage top clients, prioritize tasks, and meet deadlines
Leadership & Teamwork: Resolve customer issues, delegate tasks, participate in strategic initiatives
Technical Proficiency: Generate quotes, provide test information, proficient with comLIMS Offer, comLIMS Quotation, EOL, Freshdesk, eLims, Bookmaster, CRM (Microsoft Dynamics)
Microbiology Method Proficiency: VIDAS, BAX, Bacgene, Salmonella serotyping, Petrifilm, and direct plate count
Accomplishments
Completion of Eurofins Leadership Boot Camp Academy in 2023.
Timeline
Client Service Representative / Lab Tech II
Eurofins Microbiology
12.2021 - Current
Business Administrator
LOF-Xpress Oil Change
05.2021 - 12.2021
Lab Technician
SYNGENTA CROP PROTECTION, LLC
09.2020 - 05.2021
Some college -
Iowa State University
08.2016 - 2020.05
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