Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Sales & CRM: CRM management, quotation generation, interco sales, and followup techniques.
Industry Knowledge: Food testing industry, FSMA, ISO17025, Good Laboratory Practices.
Communication: Excellent interpersonal, presentation, and written communication skills.
Problem Solving: Responsive problem solver, gap and opportunity analysis, customer needs assessment.
Organizational Skills: Event management, manage top clients, prioritize tasks, and meet deadlines.
Leadership & Teamwork: Resolve customer issues, delegate tasks, participate in strategic initiatives.
Technical Proficiency: Generate quotes, provide test information, proficient with comLIMS Offer, comLIMS Quotation, EOL, Freshdesk, eLims, Bookmaster, CRM (Microsoft Dynamics).
Microbiology Method Proficiency: VIDAS, BAX, Bacgene, Salmonella serotyping, Petrifilm, and direct plate count.
Completion of Eurofins Leadership Boot Camp Academy in 2023.