Mariah Moreno
Abilene,TX
Summary
Proven multitasker and exceptional communicator, I excelled at Lucy’s Big Burgers by enhancing guest experiences and streamlining service efficiency. Trained and mentored cashiers at Academy Sports Outdoors, significantly improving team performance. Skilled in cash handling and customer service, I consistently exceed employer expectations without compromising service quality.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Lucy’s Big Burgers
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Cashier
Academy Sports Outdoors
11.2022 - 12.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Menu memorization
- Service prioritization
Certification
Drivers license
Timeline
Server
Lucy’s Big Burgers
05.2024 - Current
Lead Cashier
Academy Sports Outdoors
11.2022 - 12.2023
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