Mariah Morris
Galloway,OH
Summary
Results-oriented Customer Service Representative with a proven track record of enhancing customer satisfaction and effectively resolving challenging situations. Skilled in communication and interpersonal interactions, able to engage with executives across different departments with professionalism and respect. Energetic and performance-driven professional dedicated to delivering exceptional service and fostering positive relationships with clients.
Overview
3
3
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Managed patient records using electronic health record systems to ensure data accuracy and confidentiality.
- Assisted healthcare providers in patient intake processes, enhancing workflow efficiency and service delivery.
- Facilitated communication between patients and medical staff, improving patient satisfaction and care coordination.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Verified and updated clinical records.
Office Admin
JDT Transportation
01.2023 - 01.2024
- Creating daily schedules for senior transportation & drivers.
- Inbound/Outbound Calls for appointment reminders, & scheduling appointments.
- Communicating changes with supervisor regarding client/ or driver needs.
- Inputting data into Microsoft Excel to create schedules.
- Dispatching
- SUPERVISOR: JENNIFER THORNTON (614) 759-1006
- Provided administrative support for efficient office operations, including document preparation, filing, and data entry tasks.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Provided administrative support to staff members as needed facilitating smooth day-to-day operations within the office environment.
Associate
Family Care
03.2022 - 01.2023
- Used EMR Systems to enter patient information into database.
- Verified patient Insurance Information.
- Scheduled patients for multiple doctors, services and facilities across 13 different facilities throughout the county.
- Inbound/Outbound calling daily for appointment reminders, scheduling, to discuss patient needs/ concerns, and get patient messages to providers.
- Monthly team meetings with administrators to discuss new information in order to better serve patients.
- Maintains effective communications with administration/nurses via EMR systems regarding patient needs.
- SUPERVISOR: TRACY CARNES (304) 201-1130
- Coordinated communication between healthcare providers and families to ensure consistent support.
- Trained new team members on call handling procedures and company policies.
- Identified recurring issues and suggested improvements to streamline operations.
- Managed high-volume incoming calls while maintaining composure under pressure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Some college - Medical Assisting
West Virginia Junior College
Saint Albans, WV09.2021
High School - undefined
Capital High School
Charleston, West Virginia01.2018
Skills
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Great communication & interpersonal skills
- Very organized and detail oriented
- Acknowledging and resolving customer complaints
- Proficient in Microsoft Word & Excel
- Quick learner, and very dependable
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
Office Admin
JDT Transportation
01.2023 - 01.2024
Associate
Family Care
03.2022 - 01.2023
High School - undefined
Capital High School
Some college - Medical Assisting
West Virginia Junior College