Mariah Ranger
Rosenberg,TX
Summary
Results-oriented professional in the restaurant industry with a strong foundation in customer service and high-pressure environments. Skilled in staff training and leadership, fostering team success, and enhancing customer relationships while ensuring operational efficiency.
Overview
6
6
years of professional experience
Work History
Behavior Health Specialist III
Richmond State Supported Living Center
Richmond, TX
04.2025 - 10.2025
- Managed behavioral operations across four residential homes, overseeing 45 residents to ensure continuity of care and providing on-the-floor assistance for safe, effective implementation.
- Supported individuals with complex behavioral and psychiatric needs, minimizing reliance on restraints and emergency procedures through proactive strategies that enhanced safety and well-being.
- Trained and coached over 20 staff in behavior support strategies and clinical documentation, improving team competency and consistency in resident care.
- Completed monthly progress notes and documentation with data and analysis, enabling tracking of resident progress and facilitating interdisciplinary collaboration.
Server
Saltgrass Steakhouse
Sugar Land, Texas
03.2023 - 05.2023
- Greeted customers, answered questions, and recommended specials to boost sales.
- Managed high daily volumes to improve overall customer satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with kitchen staff to streamline meal preparation and delivery processes.
Server
Abuelos
Abilene, Texas
03.2021 - 11.2021
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest satisfaction.
- Processed customer orders accurately and quickly using point-of-sale system, ensuring smooth service flow.
- Followed health safety guidelines when preparing and serving food products.
- Coordinated onboarding for new servers, equipping them with essential skills for effective service delivery.
Host
Cheddar's Scratch Kitchen
Abilene, TX
07.2019 - 06.2020
- Streamlined waitlist and reservation management during peak hours to enhance guest experience.
- Greeted and seated guests promptly in a friendly manner.
- Resolved guest inquiries and complaints with professionalism, ensuring customer satisfaction.
- Developed training program for new hosts on procedures and customer service expectations.
Education
Bachelor of Science - Counseling Psychology
Abilene Christian University
Abilene, Texas05-2021
Master of Science - Clinical Mental Health Counseling
Houston Christian University
Houston, TX05-2026
Skills
- Customer service and guest relations
- Effective communication
- Team leadership
- Shift management
- Time management
- Conflict resolution
- Staff training
- Diversity and inclusion
- Regulatory compliance
Languages
- Spanish, Conversational
- Portuguese, Fluent
Timeline
Behavior Health Specialist III
Richmond State Supported Living Center
04.2025 - 10.2025
Server
Saltgrass Steakhouse
03.2023 - 05.2023
Server
Abuelos
03.2021 - 11.2021
Host
Cheddar's Scratch Kitchen
07.2019 - 06.2020
Bachelor of Science - Counseling Psychology
Abilene Christian University
Master of Science - Clinical Mental Health Counseling
Houston Christian University