Myanla Bonner
Denver,CO
Summary
Customer Service Representative with expertise in communication, active listening, and problem-solving. Enhances customer experiences through service-oriented approaches and customized solutions, fostering loyalty and satisfaction. Proven ability to streamline processes for increased efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Behavior Health Technician
Soar Autism Center
Denver, CO
09.2023 - Current
- Monitored client vital signs and administered medications to keep healthcare supervisor informed.
- Planned and prepared nutritious meals to support client wellbeing.
- Engaged patients through conversation and reading to enhance mental alertness.
- Changed dressings and bandages to promote proper healing and hygiene.
- Reported abnormalities in patients' health status to case manager for timely intervention.
- Established strong relationships with clients to provide emotional support and companionship.
- Assisted patients with mobility and daily living activities to boost self-esteem.
- Documented residents' mental status, sleep patterns, and eating habits in medical records.
Customer Service Representative
Blue Cross and Blue Shield
Denver, Colorado
10.2022 - 10.2024
- Resolved customer complaints by delivering accurate information on health insurance plans.
- Processed claims using internal systems to enhance operational efficiency.
- Educated clients about policy options and coverage details to enable informed decisions.
- Maintained compliance by documenting customer interactions according to regulatory standards.
- Assisted members with inquiries regarding benefits and product-related questions.
- Informed customers about billing procedures, processed payments, and guided payment options.
- Performed administrative tasks, including filing and database updates to support operations.
Hotel Front Desk Supervisor
Stonebridge
Denver, Colorado
07.2021 - 09.2022
- Streamlined front desk operations, enhancing efficiency of check-in and check-out processes.
- Managed collection of deposits, fees, and payments while maintaining account accuracy.
- Collaborated with housekeeping and maintenance to address guest requests and complaints.
- Facilitated outside venue reservations and organized tours to improve guest experiences.
- Informed guests of hotel security features and emergency procedures to ensure safety.
- Resolved service-related issues promptly, documenting actions for record-keeping.
- Engaged with guests during check-in to confirm reservations and verify identification.
- Updated customer accounts with charges from room service, minibar usage, and other fees.
Education
High School Diploma -
Overland High School
Aurora, CO05.2020
Skills
- Correspondence management
- Vital signs monitoring
- Patient documentation
- Customer relationship management
- Claims processing
- Emotional support
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Family engagement
- Self-awareness
- First aid and CPR certification
- Patient assessment
- Autism spectrum knowledge
- Multi-line phone systems
- Guest relations and accommodations
- Supply management
- Strategic planning and analysis
- Office streamlining
- Policy adherence
- Reservations management
- Customer experience enhancement
Timeline
Behavior Health Technician
Soar Autism Center
09.2023 - Current
Customer Service Representative
Blue Cross and Blue Shield
10.2022 - 10.2024
Hotel Front Desk Supervisor
Stonebridge
07.2021 - 09.2022
High School Diploma -
Overland High School